SERVICE CONTRACTS / CONTRATTI DI MANUTENZIONE

We take care to your overall equipment efficiency




PREMIUM PARTNERSHIP
Become PREMIUM, with SOPHIA services opportunities.


START FROM USING SOPHIA PARTS (AVAILABLE FOR ALL CUSTOMERS) OR CONNECTING TO SOPHIA IOT EQUIPMENTS AND COMPLEMENT BY ADDITIONAL PREMIUM SERVICES PACKAGES.


SOPHIA IoT CONNECTION

SOPHIA IoT Connection service provides a comprehensive overview of specific machine performance, remote diagnostic, machine down analysis and fault prevention. Moreover, the service enables proactive assistance service and machine maintenance, provides continuous connection between Biesse Group Service department and customer, guaranteeing the possibility to call the hotliner assistance directly through the mobile app, where customer can have a complete overview of his machine performances. SOPHIA IoT Connection package includes also the Software Manager feature, that allows Customer to receive software updates directly through SOPHIA platform: Software packages are sent in protected mode to the machine based on the version of the installed software and on the machine model.

This contract offers to Customer the possibility to:

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SOPHIA MAINTENANCE

SOPHIA MAINTENANCE service includes SOPHIA IoT Connection and a maintenance package. SOPHIA IoT Connection allows Customer to monitor machine performance and its potential failures, enabling to access to the highest priority support by Biesse Service through the mobile app and/or remote helpdesk. SOPHIA Maintenance package includes up to 2 maintenance/diagnostic visits by a service technician that support to identify problems and provide fixes including mechanical check, spare-parts, software and hardware to eliminate possible points of failure or degraded performance that end-users could experience. The Customer will receive also an explanation about his machine performances, leveraging on the Performance Report produced by SOPHIA platform. Dedicated Service counterpart will support you during contract duration.

This contract offers to Customer the possibility to:

Benefits:


SOPHIA CARE

SOPHIA CARE service includes SOPHIA IoT Connection and an extended warranty package. SOPHIA IoT Connection allows Customer to monitor machine performance and its potential failures, enabling to access to the highest priority support by Biesse Service through the mobile app and/or remote helpdesk. SOPHIA Care package consists in a prolonged warranty program that allows Customer to benefit from machine service coverage outside of the standard warranty period. The service allows Customer to receive parts substitution for the contract period and guarantees to the Customer a quick response time for machine down cases. The extended warranty protects the Customer from expenses related to product failures after the warranty ends and allows Customer to periodically check their machines.

This contract offers to Customer the possibility to:

Benefits:


SOPHIA FIELD INTERVENTION

SOPHIA Field Intervention service includes SOPHIA IoT Connection and a Service Level on Field Intervention. SOPHIA IoT Connection allows Customer to monitor machine performance and its potential failures, enabling to access to the highest priority support by Biesse Service through the mobile app and/or remote helpdesk. SOPHIA Field Intervention package is a contract that guarantees an on-site service assistance with service level provided according to specific parameters. The service provides to Customers the possibility to book the availability of a qualified technician receiving support and assistance the same day of the request sent without any delay. Field Intervention (on demand or with yearly agreement)  helps Customers to identify and reduce unproductive time, by understanding current performance levels and root causes of unproductive time and also by understanding current work planning and scheduling and identify improvement levers.

This contract offers to Customer the possibility to:

Benefits:





PLUS PARTNERSHIP
Become PLUS, think different.


PLUS PARTNERSHIP MAKES THE DIFFERENCE, WITH SERVICES SOLUTIONS GIVING THE OPPORTUNITIES TO SECURE HIGHER PERFORMANCES AND PRODUCTIVITY FROM YOUR MACHINE FULLY SUPPORTED BY BIESSE SERVICE NETWORK.


PROGRAMMED MAINTENANCE

Programmed Maintenance is a frequently overlooked aspect of maintenance management; every equipment needs regular maintenance. Programmed Maintenance package includes up to 2 maintenance visits by a service technician that support to identify problems and provide fixes including mechanical check, spare-parts, software and hardware to eliminate possible points of failure or degraded performance that end-users could experience. Moreover, it reduces the chance of unexpected failure or repetitive breakdowns. Machine down and all related issues can lead to big costs due to lost production, variable product quality and poor customer satisfaction.

This contract offers to Customer the possibility to:

Benefits:


REMOTE ASSISTANCE

Remote Assistance allows machine operator to communicate in real time with remote experts hotliner. Machine operator receives immediately remote support from the hotliner on machines issue.

This contract offers to Customer the possibility to receive remote assistance with Priority on response time (in case of machine down).

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WARRANTY EXTENSION

Warranty Extension is a prolonged warranty program that allows Customer to benefit from machine service coverage outside of the standard warranty period. The service allows Customer to receive parts substitution for the contract period and guarantees to the customer a quick response time for machine down cases. The extended warranty protects the Customer from product failures after the warranty ends and allows Customer to periodically check their machines.

This contract offers to Customer the possibility to:

Benefits:


FIELD INTERVENTION PLUS

Field Intervention Plus is a specific option proposing, when available, an on-site service assistance with service level provided according to specific parameters. The service considers the possibility to book the availability of a qualified technician, to receive support and assistance the same day of the request sent without any delay. Field Intervention helps Customers to identify and reduce unproductive time, by understanding current performance levels and root causes of unproductive time and also by understanding current work planning and scheduling and identify improvement levers.

This contract offers to Customer the possibility to:

Benefits:


PC REPAIR

PC Repair is a scheduled annual maintenance that include replacement of hardware and software, with related assistance. Moreover, the service provides firmware and driver updates, reliability updates and a complete functional system test. PC Repair service guarantees the latest software improvements, new features, firmware and drivers that keep machines up-to-date to maximize productivity, complete functional system test, assistance that minimize the need for repairs and downtime.

This contract offers to Customer the possibility to:

Benefits:

Take part in the change we're now living. Take a closer look at SOPHIA in the Biesse showrooms!