PREMIUM PARTNERSHIP

Become PREMIUM, with SOPHIA services opportunities.

START FROM USING SOPHIA PARTS (AVAILABLE FOR ALL CUSTOMERS) OR CONNECTING TO SOPHIA IOT EQUIPMENTS AND COMPLEMENT BY ADDITIONAL PREMIUM SERVICES PACKAGES.

SOPHIA PARTS

SOPHIA PARTS is the ultimate generation of online store for all your machine components enabling access to SOPHIA Premium services and complementary Sophia maintenance pack.

24/7 access to Parts on line store, available for all Biesse machines, with full visibility on parts availability and selection between new components or refurbished ones.

SOPHIA IoT CONNECTION

SOPHIA IoT Connection service provides a comprehensive overview of specific machine performance, remote diagnostic, machine down analysis and fault prevention. Moreover, the service enables proactive assistance service and machine maintenance, provides continuous connection between Biesse Group Service department and customer, guaranteeing the possibility to call the hotliner assistance directly through the mobile app, where customer can have a complete overview of his machine performances. SOPHIA IoT Connection package includes also the Software Manager feature, that allows Customer to receive software updates directly through SOPHIA platform: Software packages are sent in protected mode to the machine based on the version of the installed software and on the machine model.

This package offers to Customer the possibility to:

• Receive remote assistance with priority on first response (in case of machine down)
• Access machine real-time performance and KPI
• Track all service tickets open to Biesse Group
• Perform remote video streaming sessions with Biesse hotline
• Consult In-App Notifications related to production and maintenance activities
• Monitor how far is next maintenance intervention, and receive notifications when maintenance is needed
• Access to machine technical documentation via SOPHIA Parts mobile app.

Benefits:

• Reduction of response and closing time in case of machine failures
• Access to the highest priority Customer service
• Increase communication between Customer and Biesse and easiness in collecting data directly from the machine.

SOPHIA MAINTENANCE

SOPHIA MAINTENANCE service includes SOPHIA IoT Connection and a maintenance package. SOPHIA IoT Connection allows Customer to monitor machine performance and its potential failures, enabling to access to the highest priority support by Biesse Service through the mobile app and/or remote helpdesk. SOPHIA Maintenance package includes up to 2 maintenance/diagnostic visits by a service technician that support to identify problems and provide fixes including mechanical check, spare-parts, software and hardware to eliminate possible points of failure or degraded performance that end-users could experience. The Customer will receive also an explanation about his machine performances, leveraging on the Performance Report produced by SOPHIA platform. Dedicated Service counterpart will support you during package duration.

This package offers to Customer the possibility to:

• Access all functionalities and benefits of SOPHIA IoT Connection
• Receive 1 or 2 maintenance visits by an experienced Biesse technician.

Benefits:

• Reduction of response and closing time in case of machine failures
• Access to the highest priority Customer service
• Increase communication between Customer and Biesse and easiness in collecting data directly from the machine
• Reduction of not scheduled production downtime
• Reduction of major repairs
• Better conservation and increasing machines lifetime.

SOPHIA CARE

SOPHIA CARE service includes SOPHIA IoT Connection and an extended warranty package. SOPHIA IoT Connection allows Customer to monitor machine performance and its potential failures, enabling to access to the highest priority support by Biesse Service through the mobile app and/or remote helpdesk. SOPHIA Care package consists in a prolonged warranty program that allows Customer to benefit from machine service coverage outside of the standard warranty period. The service allows Customer to receive parts substitution for the contract period and guarantees to the Customer a quick response time for machine down cases. The extended warranty protects the Customer from expenses related to product failures after the warranty ends and allows Customer to periodically check their machines.

This package offers to Customer the possibility to:

• Access all functionalities and benefits of SOPHIA IoT Connection
• Extend the warranty period for 12 months or 2.500 machine working hours.

Benefits:

• Reduction of response and closing time in case of machine failures
• Access to the highest priority Customer service
• Increase communication between Customer and Biesse and easiness in collecting data directly from the machine
• Protection from mechanical or electrical breakdown after the manufacturer’s warranty expiration.